Returns Policy
At loungeflyloungefly.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return policy below for details on how to proceed with a return or exchange.
Returns & Exchanges
We accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, your item must be unused, in its original condition, and in the original packaging with all tags attached.
How to Initiate a Return or Exchange
- Log in to your account on LoungeflyLoungefly.com.
- Navigate to your order history and select the item(s) you wish to return or exchange.
- Follow the prompts to generate a return label and instructions.
Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Final sale items (marked as such at the time of purchase)
- Gift cards
- Items without original tags or packaging
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.
Exchanges
Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we will issue a refund instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We may require photos of the issue to process your request.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
For any further questions regarding returns or exchanges, please visit LoungeflyLoungefly.com for support.